Help & contact
How it works,and who to ask.
CNCT2SOFT apps are web apps, downloadable apps and software as a service, each got from its own site, an app store or a marketplace. Here is what happens when you get one, and how to reach us if something isn’t right.
Getting an app
Four steps,
nothing hidden.
Check it fits
Open the app’s page and read “Will it work on yours?”: where it runs, what it has actually been checked on, its limitations and how it’s priced.
Go where it lives
The main button on each page goes to the place the app lives: its own website, an app store, or a marketplace listing. Any payment, download or sign-up happens there. This site never sees your payment details.
Open, install or sign in
A web app opens in your browser. A downloadable app installs from the store or site you got it from. Software as a service is set up in your account on its own site.
Start using it
Each app’s page has short steps under “Getting started”. If anything is unclear, get in touch.
If something goes wrong
Tell us.
We’ll look at it.
- An app won’t open, install or sign in
- First check the app’s page for what it runs on. If it still won’t work, email support@cnct2soft.com with the app’s name, where you got it, any order number, and the device and browser or system you are using.
- The app isn’t what you expected
- Get in touch the same way and explain what’s wrong. Orders, cancellations and refunds for marketplace purchases are handled through that marketplace’s own process. Nothing on this site affects your statutory rights as a consumer.
- A question before you start
- Ask at support@cnct2soft.com before you get an app, especially about whether it will run on your device.
Contact
Email is quickest.
- Help with an app or an order
- support@cnct2soft.com
- Everything else
- hello@cnct2soft.com
Trading details and addresses are on the business information page.